Truworths Call Centre Agent Jobs 2026 in Cape Town – Apply Before 21 August 2026

Are you looking for Call Centre Agent jobs in Cape Town? Truworths is inviting suitably qualified and motivated applicants to apply for a Call Centre Agent position in its Credit Service business area. This is a permanent, on-site job opportunity based in Cape Town, Western Cape.

The closing date for applications is 21 August 2026, giving job seekers who meet the requirements an opportunity to submit their applications before the deadline.

If you have Matric, good communication skills, basic computer skills and a friendly telephone personality, this vacancy could be an excellent opportunity to build or continue your career in the call centre and customer service industry.

Truworths Call Centre Agent Vacancy 2026

The Call Centre Agent position forms part of the company’s Credit Service business area. The successful applicants will work in a dynamic fashion call centre environment where they will communicate with customers, handle inbound and outbound calls, provide information and perform administrative duties.

Applicants should be energetic, motivated and comfortable working in a fast-paced environment. Because the position involves shift work, candidates should also have reliable transport.

Job Details

What Will a Truworths Call Centre Agent Do?

The successful candidate will be responsible for handling customer calls and ensuring that customers receive professional and accurate assistance.

The role includes both customer service and administrative responsibilities. Call Centre Agents will be expected to prepare for inbound and outbound calls and follow the required call procedures.

Key responsibilities include:

• Preparing for inbound and outbound customer calls.
• Ensuring a professional and high-quality call opening.
• Handling collections-related calls.
• Conducting credit line affordability calculations accurately.
• Educating customers about the benefits of making payments.
• Explaining relevant information relating to the National Credit Act (NCA).
• Providing information about fashion delivery services.
• Explaining the consequences of non-payment to customers.
• Updating customer information accurately.
• Recording and summarising customer comments in the relevant memo field.
• Following administrative call procedures.
• Completing administrative tasks with speed and accuracy.
• Ensuring a professional and appropriate ending to every customer call.
• Maintaining good customer relationships throughout every interaction.

The position requires employees to communicate professionally while remaining respectful, friendly and empathetic when dealing with customers.

Minimum Requirements for the Call Centre Agent Job

Applicants interested in this opportunity must meet the minimum educational requirement.

Qualification

Applicants must have:

• Matric or an equivalent qualification.

Previous relevant call centre or customer service experience is advantageous, but the vacancy specifically lists Matric or an equivalent qualification as the required qualification.

If you have previous experience working with customers, handling telephone enquiries, collections, administration or call centre operations, this experience may strengthen your application.

Skills and Competencies Required

Working successfully in a call centre requires more than simply answering the telephone. Candidates must be able to communicate clearly, remain focused and provide customers with professional assistance.

Truworths is looking for candidates with strong customer service and communication abilities.

Computer Skills

Applicants should be computer literate and comfortable working with:

• Microsoft Word
• Microsoft Excel
• Basic computer systems and administrative applications

Computer skills are important because Call Centre Agents will be required to update customer information and complete administrative tasks accurately.

Communication Skills

Strong English communication and writing skills are required. Applicants should be able to communicate information clearly and professionally to customers.

Good communication skills can help Call Centre Agents understand customer queries, provide accurate information and maintain positive customer relationships.

Customer Service Skills

The successful candidate should have excellent customer relations and people skills.

A strong telephone personality is particularly important for this position. Candidates should be customer-oriented, energetic, friendly, respectful and empathetic when speaking to customers.

Personal Qualities Truworths Is Looking For

Applicants should be able to work independently while remaining productive in a fast-paced call centre environment.

The following qualities are important:

• Excellent customer service skills
• Strong communication skills
• Good writing skills in English
• Accuracy and attention to detail
• Problem-solving ability
• Ability to focus and concentrate
• Self-motivation
• Flexibility
• Proactive approach to work
• Ability to work independently
• Ability to remain professional under pressure
• Friendly and respectful telephone manner

Because call centre work can involve handling a large number of customer interactions, candidates should be able to concentrate for extended periods and maintain accuracy throughout their work.

Shift Work and Reliable Transport

Applicants should be prepared to work shifts.

Since the position is based at a physical call centre in Cape Town, candidates should have access to reliable transport that allows them to travel to and from work according to their scheduled shifts.

Job seekers should consider their transport arrangements before applying, particularly if they may be required to work early, late or rotating shifts.

Why Consider a Call Centre Career?

Call centre jobs can provide valuable experience in customer service, communication, administration and problem-solving.

A Call Centre Agent position can help candidates develop transferable workplace skills that may be useful in future careers in areas such as:

• Customer service
• Retail
• Credit and collections
• Administration
• Sales
• Customer relations
• Contact centre operations

For candidates who enjoy working with people and communicating over the telephone, this type of position can provide valuable experience in a professional business environment.

Who Should Apply?

This opportunity may be suitable for job seekers who:

• Have completed Matric or an equivalent qualification.
• Are interested in customer service or call centre work.
• Have good English communication skills.
• Are computer literate.
• Can use Microsoft Word and Excel.
• Enjoy helping and communicating with customers.
• Can work accurately under pressure.
• Are comfortable working in a fast-paced environment.
• Are willing to work shifts.
• Have reliable transport.
• Have a friendly, respectful and professional telephone personality.

Previous relevant experience is advantageous, so applicants with previous call centre, collections, customer service or administration experience are encouraged to apply.

How to Prepare Your Application

Before applying for the Truworths Call Centre Agent position, make sure your CV clearly presents your qualifications, skills and relevant experience.

Your CV should include your:

• Full name and contact details
• Educational qualifications
• Matric or equivalent qualification
• Previous employment experience
• Call centre or customer service experience, if applicable
• Computer skills
• Communication skills
• Relevant administrative experience

Make sure the information on your CV is accurate and easy to read. Highlight experience that demonstrates your ability to communicate with customers, work under pressure and perform administrative tasks accurately.

Truworths Call Centre Agent Closing Date

The closing date for this vacancy is 21 August 2026.

Job seekers are encouraged to apply before the closing date rather than waiting until the final day. Applications should be submitted through the official recruitment process and according to the employer’s instructions.

Reference Number: TRU260402-2

Important Information for Applicants

This is a permanent, on-site position in Cape Town, Western Cape. Applicants should carefully review the job requirements before submitting their applications.

Meeting the minimum requirements does not automatically guarantee employment. The final selection will depend on the employer’s recruitment and selection process.

Candidates should also be cautious of anyone requesting payment in exchange for a job application, interview or employment opportunity. Legitimate employers generally do not require applicants to pay recruitment fees to secure a position.

Apply for the Truworths Call Centre Agent Job 2026

If you have Matric, good communication skills, computer literacy and a passion for customer service, the Truworths Call Centre Agent vacancy in Cape Town could be worth considering.

The position offers an opportunity to work in a dynamic fashion call centre environment while developing valuable customer service, communication and administrative skills.

Job Title: Call Centre Agent
Reference: TRU260402-2
Location: Cape Town, Western Cape
Employment Type: Permanent
Workplace: On-site
Minimum Qualification: Matric or equivalent
Closing Date: 21 August 2026

Interested candidates should submit their applications through the official Truworths recruitment process before the closing date.

Apply as soon as possible and make sure your CV highlights your communication, customer service, computer and administrative skills.