Are you an unemployed South African with Grade 12 looking for an opportunity to gain workplace experience and develop valuable customer service skills? Forvis Mazars South Africa is offering a Certificate in Customer Service Learnership for unemployed youth in Century City, Cape Town.
The learnership combines structured training with practical workplace exposure, giving successful learners an opportunity to develop customer service, communication, digital and professional workplace skills.
The closing date for applications is 21 August 2026, so eligible applicants are encouraged to apply before the deadline.
Forvis Mazars Customer Service Learnership 2026
The Certificate in Customer Service Learnership is offered through the Forvis Mazars Institute of Development.
The programme is designed for unemployed youth who want to gain a nationally recognised qualification while developing practical skills in a professional services environment.
Learners will participate in theoretical training, assessments and workplace learning. The programme also provides exposure to a technology-enabled customer service environment, helping participants build both interpersonal and digital workplace skills.
Learnership Details
- Company: Forvis Mazars – South Africa
- Job Title: Certificate in Customer Service – Learnership Opportunity
- Reference Number: MAZ260508-1
- Department: Forvis Mazars Institute of Development
- Job Type: Learnership Contract
- Location: Century City, Cape Town
- Province: Western Cape
- Workplace: On-site
- Country: South Africa
- Closing Date: 21 August 2026
What Does the Customer Service Learnership Offer?
This opportunity is designed to help learners become more prepared for the workplace by combining formal learning with practical experience.
Successful candidates will be expected to participate in training sessions, complete assessments and take part in workplace learning activities.
The programme focuses on developing skills in:
- Customer service
- Communication
- Digital capability
- Computer literacy
- Professional workplace behaviour
- Teamwork
- Problem-solving
- Workplace readiness
The experience gained during the programme can help learners become more confident when applying for future employment opportunities.
Who Can Apply for the Forvis Mazars Learnership?
The learnership is aimed at unemployed youth who meet the minimum requirements.
Applicants must meet the following criteria:
Grade 12 Required
Candidates must have completed Matric (Grade 12).
This opportunity is therefore suitable for young people who have finished school and are looking to gain their first meaningful workplace experience.
Currently Unemployed
Applicants must be currently unemployed.
The programme is intended to assist unemployed youth in developing skills and gaining practical exposure that can improve future employability.
Basic Computer Literacy
Applicants must have basic computer literacy.
Because the learnership involves working in a technology-enabled customer service environment, candidates should be comfortable using computers and willing to learn new digital tools.
Interest in Customer Service
Candidates should have an interest in working with customers and providing professional service.
Good communication and a willingness to assist people are important qualities for customer-facing roles.
Commitment to the Programme
Applicants must be able to commit to the full duration of the learnership.
Learners are expected to attend training, complete assessments and participate in workplace learning activities.
Duties and Responsibilities
Successful learners will be expected to take part in various training and workplace activities.
Their responsibilities may include:
- Participating fully in training sessions
- Completing required assessments
- Taking part in workplace learning activities
- Providing professional and courteous customer service
- Communicating effectively with customers
- Communicating with colleagues and supervisors
- Using computer systems and digital tools
- Capturing customer information accurately
- Maintaining service-related information
- Responding to customer queries
- Finding solutions to customer concerns
- Following company policies and procedures
- Maintaining required service standards
- Demonstrating professionalism
- Being punctual and reliable
- Working effectively as part of a team
- Maintaining customer confidentiality
- Following data protection requirements
Skills You Can Gain
The learnership provides exposure to skills that can be useful in many different workplaces.
Customer Service Skills
Learners will gain practical exposure to professional customer service and learn how to interact with customers in an efficient and courteous manner.
Communication Skills
Effective communication is an important part of customer service. Learners will communicate with customers, colleagues and supervisors in a professional environment.
Digital Skills
The programme also focuses on digital capability. Learners will use computer systems and digital tools to support service delivery.
Workplace Skills
Participants will be expected to demonstrate punctuality, reliability, professionalism and teamwork.
These skills are particularly important for young people entering the workplace for the first time.
Why Should Unemployed Youth Consider This Opportunity?
Getting your first job can be difficult when you have little or no previous work experience.
A learnership can help bridge that gap by providing both training and workplace exposure.
Instead of only learning theory, participants have an opportunity to experience a professional working environment and understand what employers expect.
The customer service skills developed through the programme may also be useful when applying for other entry-level opportunities.
Century City, Cape Town Location
The learnership is based in Century City, Cape Town, Western Cape.
The workplace type is listed as on-site, meaning successful applicants should be prepared to participate in the programme at the designated workplace.
Before applying, candidates should consider their ability to travel to and attend the workplace for the required duration.
What Makes This Learnership Different?
The programme combines several important areas of development.
Learners are not only introduced to customer service but are also expected to develop digital capability, professional communication and workplace readiness.
The combination of theoretical training and practical workplace experience can give unemployed youth a better understanding of professional working environments.
For a young person looking to build a career in customer service, administration or other customer-facing roles, these skills can provide a useful starting point.
Application Deadline
The closing date for the Forvis Mazars Certificate in Customer Service Learnership is:
21 August 2026
Applicants should submit their applications before the closing date.
It is advisable not to wait until the final day, as applications may require candidates to provide personal, educational and other supporting information.
How to Apply for the Forvis Mazars Customer Service Learnership
Interested applicants should apply through the official Forvis Mazars South Africa recruitment platform.
When searching for the opportunity, use the following details:
Job Title: Certificate in Customer Service – Learnership Opportunity
Reference Number: MAZ260508-1
Applicants should carefully complete the application form and ensure that all information provided is accurate.
Make sure you meet the minimum requirements before submitting your application.
Frequently Asked Questions
Is the Forvis Mazars learnership open to unemployed people?
Yes. The vacancy specifically states that applicants must be currently unemployed.
What qualification do I need?
You need Matric / Grade 12.
Do I need previous work experience?
The listed minimum requirements do not specify previous work experience. However, applicants must have basic computer literacy and an interest in customer service and technology-enabled work.
Where is the learnership based?
The opportunity is based in Century City, Cape Town, Western Cape.
Is the programme on-site?
Yes. The workplace type is listed as on-site.
What is the reference number?
The reference number is MAZ260508-1.
What is the closing date?
The closing date is 21 August 2026.
Is this a permanent position?
No. The vacancy is classified as a learnership contract.
Final Thoughts
The Forvis Mazars Certificate in Customer Service Learnership 2026 provides an opportunity for unemployed youth with Grade 12 to gain valuable skills and practical workplace exposure.
The programme combines theoretical training, assessments and workplace learning, with a focus on customer service, communication, digital capability and professional workplace behaviour.
If you are an unemployed South African who has completed Grade 12, has basic computer literacy and is interested in customer service, this could be an opportunity to consider.
With the application deadline set for 21 August 2026, eligible candidates should review the requirements and submit their applications before the closing date.
Forvis Mazars Customer Service Learnership 2026 at a glance:
📌 Position: Certificate in Customer Service – Learnership
🏢 Organisation: Forvis Mazars South Africa
📍 Location: Century City, Cape Town
🎓 Minimum Qualification: Grade 12
💼 Type: Learnership Contract
🖥️ Workplace: On-site
🔖 Reference: MAZ260508-1
📅 Closing Date: 21 August 2026
Disclaimer: Applicants should verify the latest information and application requirements on the official Forvis Mazars recruitment platform before applying. Meeting the minimum requirements does not guarantee selection.
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