Follow whatsapp channel
FlySafair, operated by Safair Operations, is inviting applications for a Customer Service Agent position within the Passenger Services Department. This permanent role is based at OR Tambo International Airport (JHB) in Johannesburg. The successful candidate will report directly to the Duty Station Supervisor and will play an important role in delivering professional customer service to airline passengers.
This opportunity is ideal for individuals with airport and ticket sales experience who are passionate about aviation and customer service.
CLICK HERE FOR MORE JOBS
Job Details
- Job Title: Customer Service Agent
- Company: FlySafair
- Department: Passenger Services
- Industry: Aviation
- Job Type: Permanent
- Location: O. R. Tambo International Airport
- Reference Number: JNB-csa
- Positions Available: 1
- Salary: Market Related
- Closing Date: 16 March 2026
Job Description
The Customer Service Agent will be responsible for assisting passengers and ensuring a smooth travel experience. The successful candidate will perform the following duties:
- Assist passengers with ticket sales, bookings, and flight changes, including explaining rules, terms and conditions, regulations, and procedures when required.
- Support customers in situations involving flight disruptions or cancellations.
- Handle and safeguard confidential passenger information while addressing customer complaints in a professional and timely manner.
- Escalate problematic issues to the Supervisor on duty when necessary.
- Provide professional and efficient customer service at all times.
see also Sandvik Apprenticeship Programme 2026 in South Africa (Boilermaker, Fitter, Toolmaker & Millwright)
Minimum Job Requirements
Applicants must meet the following requirements:
- Grade 12 / Matric certificate or equivalent (Essential).
- Airport and ticket sales experience (Essential).
- Ability and willingness to work flexible hours, including weekends, public holidays, and shift work when required.
- Good knowledge and understanding of computer systems and Microsoft Office (Word, Excel, and Outlook).
- Strong understanding of excellent customer service delivery.
- Excellent written and verbal communication skills in English, including proper telephone etiquette.
- Conflict resolution skills.
Personal Attributes
The ideal candidate should demonstrate the following qualities:
- Excellent written and verbal English communication skills, including proper phone etiquette.
- Punctuality and immaculate time keeping.
- A high degree of patience and assertiveness.
- Trustworthiness, professionalism, and reliability, particularly when handling confidential information.
- Ability to work well under pressure.
- Strong time management skills.
- A customer-focused and service-oriented mindset.
- Strong conflict resolution abilities.
Application Guidelines
Applicants should take note of the following application instructions:
- Email applications will not be accepted.
- Preference will be given to members of under-represented designated groups.
- If no feedback is received within two (2) weeks after the closing date, applicants should consider their application unsuccessful.
Company Disclaimer
FlySafair reserves the right:
- Not to proceed with this vacancy, or
- To appoint candidates based on operational requirements.
📅 Closing Date for Applications: 16 March 2026
Apply Also TymeBank In-Store Brand Ambassador Jobs Available Across South Africa (R5 200 Stipend)
