Department of Home Affairs Smart ID Card Services Through Participating Banks
The Department of Home Affairs (DHA) has established a Digital Partnership with participating banks to make Smart ID card services more accessible to South African citizens, naturalised citizens, and permanent residents. This partnership enables customers to apply for Smart ID cards directly at selected bank branches through secure systems connected to DHA, eliminating the need to log onto eHomeAffairs for bookings or payments.
Each participating bank has integrated with the secure DHA gateway and developed a customer experience aligned with its own service model and brand. The service is designed to be quick, convenient, and secure, with options for assisted service or self-service at participating branches. Customers will receive updates about their Smart ID card applications directly from their bank through its usual communication channels.
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Who Can Apply at a Bank Branch?
During the first phase, this service is available for:
- South African citizens holding a green ID book who want to convert it to a Smart ID card
- Existing Smart ID card holders requesting re-issues
- Naturalised citizens and permanent residents with green ID books from visa-exempt countries
Re-issues:
Individuals who have previously been issued with an identity document, including naturalised citizens and permanent residents who were previously issued a Smart ID card, are eligible to apply for re-issues.
see also R370 Social Relief of Distress (SRD) Grant 2026 – Extension, Status, Appeals & Bank Updates
Services Available at Participating Bank Branches
- Smart ID card re-issues for lost, stolen, or damaged cards
- Replacement of green ID books with Smart ID cards
Services Not Available at Participating Bank Branches During Phase One:
- Passport applications
- First-time ID applications (for example, turning sixteen)
- Late registration of birth
- Name changes
- Amendments to personal details
- Complex civic services
Clients requiring these services must visit a Department of Home Affairs office.
Application Process
- Some banks, including Capitec Bank and Standard Bank, allow walk-in customers without an appointment at participating branches
- Applications must be completed in person to allow for biometric data capture
- Children applying for first-time IDs or other documents must apply at a DHA office
- No documents are required to apply at the bank
Fees and Processing Time
- The Department of Home Affairs charges R140 for a Smart ID card
- Banks may charge a convenience fee; customers should check their bank’s website for details
- Processing time varies by bank but typically takes approximately fifteen minutes
- Smart ID cards are collected at the same branch where the application was submitted; collection details will be communicated by the partnered bank
see also How to Apply for ECD Learnerships 2026 in South Africa
Branch Availability
- The rollout is being implemented in phases based on infrastructure readiness and branch capacity
- Additional branches may be added in the future; check your bank’s website for updates
- If an application cannot be processed at a bank branch, customers may be referred to a Department of Home Affairs office
Support and Contact
For assistance or inquiries, customers should visit the official website of the relevant bank to access their support channels.
Home Affairs Call Centre (HACC): 0800 60 11 90 or Email: hacc@dha.gov.za for any enquiry.
Summary
This Digital Partnership between the Department of Home Affairs and participating banks provides a fast, convenient, and secure way to apply for Smart ID cards, including conversions from green ID books, re-issues, and replacement of lost or damaged cards. By using trusted banking channels, the DHA ensures that customers can access essential identity services with ease while maintaining the integrity and security of the application process.
Participating Banks:
For a complete list of participating branches, please visit your bank’s official website.
© 2026 Department of Home Affairs
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