FlySafair Call Centre Agent Job 2026 – Johannesburg | Apply Now

Published: March 31, 2026
Location: Johannesburg, Gauteng
Job Type: Permanent
Positions Available: 5
Salary: Market Related

FlySafair, one of South Africa’s leading low-cost airlines, is looking for dedicated Call Centre Agents to join their Head Office in Johannesburg. This is a great opportunity for individuals with excellent customer service skills and experience in a fast-paced call centre environment.

Key Responsibilities

As a FlySafair Call Centre Agent, your main duties will include:

• Receiving and responding to calls from passengers and customers
• Resolving queries, delays, cancellations, and complaints professionally
• Explaining airline processes and assisting customers effectively
• Working in shifts, including weekends and public holidays
• Maintaining confidentiality and handling sensitive information
• Communicating clearly, both verbally and in writing

Requirements for Applicants

To qualify for this role, candidates must meet the following essential requirements:

• Grade 12 (Matric) or equivalent
• 1–4 years of call centre experience
• Excellent English communication skills (speaking, reading, writing)
• Strong computer literacy
• No criminal or credit record
• Ability to work flexible hours, weekends, and public holidays

Advantageous Qualifications:

• Travel or relevant certification
• Own transport

Personal Attributes

FlySafair is looking for individuals who are:

• Punctual and professional
• Skilled in conflict resolution and customer service
• Reliable, trustworthy, and able to handle confidential information
• Patient, assertive, and able to work under pressure
• Excellent at time management and willing to work beyond normal hours

Shift Details

Shift options include:

• 07:00 – 16:00
• 08:00 – 17:00
• 09:00 – 18:00
• 10:00 – 19:00

All shifts include weekends and public holidays.

How to Apply

• Email applications will not be accepted
• Preference will be given to candidates from under-represented designated groups
• If you do not receive feedback within two weeks of the closing date, consider your application unsuccessful

Important: FlySafair reserves the right not to proceed with the vacancy or to appoint candidates based on operational needs.

📅 Closing Date: 7 April 2026

Why Join FlySafair?

• Work with a leading South African airline
• Gain experience in a dynamic customer service environment
• Opportunity to grow within the aviation industry

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