Mr Price Money Call Centre Agent Jobs – Customer Service Mobile (Hybrid)

South Africans searching for call centre jobs in South Africa now have an exciting opportunity to apply for a Customer Service Mobile Call Centre Agent position at the Mr Price Group.

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This position forms part of Mr Price Money, the financial services arm of the retail giant. The role offers a hybrid work model, allowing successful candidates to support customers across multiple digital communication channels while gaining valuable experience in the retail and financial services sector.

For job seekers with customer service experience, strong communication skills, and the ability to work with digital platforms, this opportunity provides career growth, professional training, and excellent employee benefits within one of South Africa’s most respected retail organisations.

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About Mr Price Group

Mr Price Group is one of South Africa’s leading retail companies, known for offering a wide range of affordable products and services across various sectors including:

• Fashion
• Homeware
• Sportswear
• Financial services

The group operates several popular retail brands across the country, including:

• Mr Price
• Mr Price Home
• Mr Price Sport
• Miladys

Through Mr Price Money, the organisation provides financial products and services such as store cards and mobile services to millions of customers across South Africa.

Working at Mr Price offers employees the chance to grow within a fast-paced and dynamic retail environment while building valuable professional experience.

Job Overview

Position: Call Centre Agent – Customer Service Mobile
Company: Mr Price Group
Division: Mr Price Money
Work Arrangement: Hybrid
Industry: Retail / Financial Services

In this role, the successful candidate will assist customers with queries related to accounts, online purchases, and mobile services, ensuring every customer interaction is professional, helpful, and customer-focused.

Key Responsibilities

As a Customer Service Mobile Call Centre Agent, you will act as the primary point of contact for customers seeking assistance.

Customer Support

Daily duties include assisting customers through multiple communication channels such as:

• Phone calls
• Email support
• WhatsApp messaging
• Webchat services

Your responsibilities will include:

• Listening carefully to customer concerns
• Responding with empathy and professionalism
• Providing accurate information about customer accounts and services

Issue Resolution

You will also be responsible for helping customers resolve issues by:

• Assisting with online order and account-related queries
• Handling customer complaints professionally
• Ensuring customers feel supported and satisfied
• Escalating complex problems to the appropriate departments when necessary

Data Management

Call centre agents must ensure that:

• Customer information is accurately recorded and updated
• All interactions are properly documented in company systems
• Communication with customers remains clear and professional

Performance and Teamwork

Agents are expected to:

• Work efficiently within agreed service timelines
• Maintain high customer service standards
• Collaborate with colleagues to deliver excellent customer support

Minimum Requirements

To qualify for the Customer Service Mobile Call Centre Agent job, applicants must meet the following requirements:

• Grade 12 (Matric)
• Minimum 2 years’ experience in a call centre or customer support role
• Good computer literacy skills
• Ability to work with multiple digital systems and platforms
• Strong communication and interpersonal skills

Additional Knowledge and Skills

Successful candidates should also have knowledge of important South African regulations, including:

• National Credit Act (NCA)
• Protection of Personal Information Act (POPIA)

Additional skills that will be beneficial include:

• Basic knowledge of retail and customer service processes
• Strong problem-solving abilities
• Ability to multitask and prioritise tasks effectively
• Calm and patient attitude when dealing with customer complaints

Candidates must also be comfortable working both independently and as part of a team.

Benefits of Working at Mr Price

Employees working at Mr Price Group enjoy a variety of benefits designed to support career development and personal wellbeing.

Performance Incentives

Employees who perform well may receive performance-based incentives and rewards.

Career Development

The company offers training programs and professional development opportunities to help employees grow and advance in their careers.

Staff Discounts

Employees receive exclusive discounts at the following brands:

• Mr Price
• Mr Price Home
• Mr Price Sport
• Miladys

Share Scheme

After one year of employment, eligible employees may qualify to participate in the company share scheme, allowing them to share in the organisation’s success.

Wellness Support

The company also provides wellness programs to help employees maintain a healthy work-life balance.

Why This Job Is a Great Opportunity

Working as a Call Centre Agent for Mr Price Money provides valuable experience in:

• Customer service
• Retail finance
• Digital communication
• Corporate customer support

This role can open doors to long-term career opportunities in areas such as:

• Customer experience management
• Retail operations
• Financial services
• Corporate administration

Final Thoughts

If you have experience in customer service and enjoy helping people solve problems, the Customer Service Mobile Call Centre Agent position at Mr Price Money could be the perfect opportunity for you.

With a hybrid work environment, competitive employee benefits, and strong career development opportunities, this role provides an excellent pathway to build a future with one of South Africa’s leading retail organisations.

Apply now to start your career with Mr Price Group.