FlySafair Groups Agent (JHB) Job Opportunity 2026 – Apply with Grade 12

Meta Description: Apply for the FlySafair Groups Agent position in Johannesburg (JHB) in 2026. Learn about job requirements, duties, salary, career progression, and how to submit your application before the closing date of 27 March 2026.

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Overview of the FlySafair Groups Agent Role

FlySafair is seeking qualified candidates for the Groups Agent role based in Johannesburg (JHB). This permanent junior-level position is ideal for individuals looking to start or grow their career in aviation and customer service.

As a Groups Agent, you will handle group travel bookings, assist passengers, and ensure smooth operations while developing essential communication, coordination, and problem-solving skills.

The closing date for applications is 27 March 2026, so candidates are encouraged to apply as soon as possible.

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Job Details – FlySafair Groups Agent (JHB) 2026

• Position: Groups Agent
• Reference Number: GA0001
• Location: Johannesburg (JHB)
• Job Type: Permanent
• Work Level: Junior
• Salary: Market-related
• Closing Date: 27 March 2026

Key Responsibilities of a Groups Agent

FlySafair Groups Agents perform a combination of customer service, administrative, and coordination duties, including:

Customer Service Duties:

• Book and coordinate group travel arrangements
• Respond to passenger inquiries via calls and emails
• Assist with booking changes, lost property, and special requests
• Provide accurate information about airline services
• Update existing reservations and process new bookings

Administrative Duties:

• Verify client payments and capture passenger details
• Generate quotations for group bookings
• Follow up on pending bookings to ensure completion
• Maintain accurate records of client interactions

Client Relationship Management:

• Build and maintain strong relationships with clients
• Provide management feedback on recurring issues
• Ensure all responses are professional, helpful, and timely
• Deliver a high standard of customer service consistently

Minimum Requirements for FlySafair Groups Agent

Essential Qualifications:

• Grade 12 (Matric) or equivalent
• Strong communication and interpersonal skills
• Ability to work shifts and overtime when required

Preferred Qualifications and Experience:

• Call centre experience
• Proficiency in Microsoft Office (Word, Excel, Outlook)

Advantageous Skills:

• Familiarity with Zendesk, Raddix system, phone systems
• Experience with PayU payment platform

Personal Attributes for Success

FlySafair is looking for candidates with professional, customer-focused traits, including:

• Friendly and approachable attitude
• Professional and well-spoken communication style
• Attention to detail and accuracy
• Strong listening and problem-solving skills
• Ability to work independently and collaboratively

Work Ethic Requirements:

• Proactive and organized mindset
• Excellent time management skills
• Reliability and punctuality

Why Work at FlySafair?

Joining FlySafair provides career growth opportunities in the aviation industry, including:

• Exposure to a fast-paced, dynamic work environment
• Interaction with diverse passengers and clients
• Development of transferable customer service and operational skills
• Opportunities for career advancement within the airline sector

Application Process for FlySafair Groups Agent (JHB)

Important Notes:

• Applications must be submitted through the official FlySafair platform
• Email applications will not be accepted
• Preference is given to under-represented designated groups

Selection Process:

• Shortlisted candidates may be contacted within two weeks of the closing date
• If no feedback is received within this period, the application will be considered unsuccessful
• FlySafair reserves the right not to fill the position or appoint candidates based on operational requirements

Tips to Increase Your Chances of Getting Hired

Tailor Your CV:

• Highlight customer service and call centre experience
• Include relevant software and technical skills
• Emphasize teamwork, communication, and problem-solving abilities

Prepare for Interviews:

• Research FlySafair and its services
• Practice responding to common customer service scenarios
• Demonstrate multitasking, organization, and attention to detail

Showcase Your Strengths:

• Give examples of handling difficult customers
• Demonstrate reliability, focus, and professional attitude

Career Growth Opportunities at FlySafair

Starting as a Groups Agent opens the door to a long-term career in aviation, including roles such as:

• Senior Customer Service Agent
• Team Leader or Supervisor
• Operations Coordinator
• Airline Reservations Specialist

With dedication and experience, candidates can build a rewarding career in the airline industry.

Apply Now

If you meet the qualifications and are passionate about customer service and aviation, apply for the FlySafair Groups Agent (JHB) position 2026 before 27 March 2026 to secure your opportunity.

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