Rohloff Group Shift Supervisor Job 2026 in Oostenberg, Blue Downs, Cape Town
Are you an experienced restaurant supervisor looking for a new job opportunity in Cape Town? Rohloff Group is currently recruiting for a Shift Supervisor position at a Quick Service Restaurant in Oostenberg, Blue Downs, Western Cape. This is a full-time opportunity for a responsible, customer-focused and confident leader who can supervise restaurant operations and support the management team.
The Shift Supervisor will play an important role in ensuring that the restaurant operates efficiently during each shift. The successful candidate will supervise employees, allocate responsibilities, monitor performance, maintain customer-service standards and ensure that company policies and operational procedures are followed.
This position is particularly suitable for candidates with previous supervisory experience in the fast-food, hospitality or quick-service restaurant industry.
Rohloff Group Shift Supervisor Vacancy 2026
The Shift Supervisor position requires an individual who can take responsibility for the smooth running of restaurant operations while providing effective leadership to employees.
The successful applicant will work closely with the Restaurant General Manager and Assistant Restaurant Manager to ensure that restaurant targets are achieved.
The role involves a combination of team management, customer service, restaurant operations, food safety, cash control, cost management and sales support.
Because quick-service restaurants can be busy environments, the successful candidate should be able to work under pressure while maintaining high standards of service and professionalism.
Job Information
- Company: Rohloff Group
- Job Title: Shift Supervisor – Quick Service Restaurant
- Location: Oostenberg, Blue Downs, Cape Town, Western Cape
- Province: Western Cape
- Job Type: Full-Time
- Industry: Hospitality / Quick Service Restaurant
- Experience: Minimum 2 years’ supervisory experience
- Fast-Food Experience: Preferred
- Education: Grade 12 or equivalent
- Work Schedule: Shifts, including weekends and public holidays
About the Shift Supervisor Role
The Shift Supervisor is responsible for helping management maintain effective restaurant operations throughout the day.
The successful candidate will supervise employees and ensure that each team member understands their responsibilities. They will monitor performance throughout the shift and provide guidance where necessary.
The supervisor must also ensure that restaurant standards are maintained consistently, particularly during busy trading periods.
This means the successful candidate should be comfortable making decisions, solving problems and communicating clearly with both employees and customers.
The role may also involve acting as relief for the Assistant Restaurant Manager (ARM) when required.
Key Responsibilities of the Shift Supervisor
1. Restaurant Operations
The Shift Supervisor will help manage the restaurant according to company policies and operational standards.
One of the key responsibilities will be ensuring compliance with CHAMPS standards.
CHAMPS focuses on important areas such as:
- Cleanliness
- Hospitality
- Accuracy
- Maintenance
- Product quality
- Speed of service
The successful candidate will be expected to monitor these areas throughout every shift.
The supervisor will allocate responsibilities to employees and make sure that team members remain productive and focused on their duties.
They will also monitor restaurant operations to identify potential problems and escalate maintenance or operational issues to the Restaurant Manager.
Health, safety and security procedures must be followed at all times to protect employees, customers and company property.
2. Team Leadership and Employee Management
Strong leadership is one of the most important requirements for this position.
The Shift Supervisor will support the Restaurant General Manager and Assistant Restaurant Manager with the training, coaching and development of employees.
The successful candidate should be able to identify areas where employees need additional support and provide practical guidance while they work.
The supervisor will also help promote the company’s values and expected ways of working.
Employee engagement is another important part of the position. The successful candidate should encourage teamwork, recognise good performance and help create a positive working environment.
Where required, the Shift Supervisor may assist with recruitment, onboarding and performance-management processes.
The successful candidate must also ensure that employees follow internal people policies and applicable labour legislation.
3. Customer Service Responsibilities
Customer service is a major part of working in a quick-service restaurant.
The Shift Supervisor will help create a strong customer-focused culture by coaching employees and providing feedback during their shifts.
The successful candidate should understand the importance of friendly, efficient and professional service.
When customer complaints occur, the supervisor will be expected to deal with them professionally and ensure that appropriate follow-up takes place.
The supervisor must also monitor:
- Product quality
- Product availability
- Food presentation
- Customer service
- Speed of service
- Food safety
- Hygiene standards
The goal is to ensure that customers receive a consistent and positive experience.
4. Food Safety and Hygiene
Food safety is an essential responsibility in any quick-service restaurant.
The Shift Supervisor must ensure that employees comply with food safety and hygiene requirements.
This includes monitoring the cleanliness of work areas and ensuring that employees follow the required procedures when handling and preparing food.
The successful candidate should understand the importance of maintaining a clean, safe and hygienic restaurant environment.
Any food-safety concerns should be addressed promptly and escalated where necessary.
5. Sales and Profitability
The Shift Supervisor will support the Restaurant General Manager and Assistant Restaurant Manager in achieving sales and profitability targets.
The successful candidate will help communicate sales objectives to employees and encourage the team to work towards achieving business targets.
The supervisor will also monitor operational costs during shifts.
This may include helping to control:
- Labour costs
- Food costs
- Operational expenses
- Cash handling
- Product wastage
The supervisor will also encourage upselling opportunities and support local store marketing initiatives.
A basic understanding of financial information and good numeracy skills will therefore be important for this position.
6. Cash Handling and Banking
The successful candidate will be responsible for ensuring that cash is handled accurately and according to company procedures.
They must follow the required banking processes and ensure that cash-control procedures are followed.
Attention to detail is important because mistakes in cash handling can affect the restaurant’s financial performance.
Candidates applying for this position should therefore be trustworthy, responsible and comfortable working with basic financial information.
7. Staff Scheduling and Planning
The Shift Supervisor may assist restaurant management with forecasting, scheduling and staffing.
The goal is to ensure that the restaurant has enough employees available to meet customer demand while maintaining efficient labour costs.
The successful candidate should have strong planning and organisational skills.
They should be able to prioritise tasks and respond effectively when operational requirements change.
Skills Required for the Rohloff Group Shift Supervisor Job
Applicants should have a combination of leadership, communication, customer-service and organisational skills.
The successful candidate should demonstrate:
- Strong verbal communication skills
- Good written communication skills
- Sound numeracy skills
- Basic financial understanding
- Intermediate Microsoft Office skills
- Knowledge of Excel, Word and Teams
- Strong leadership skills
- Coaching ability
- Planning and organisational skills
- Delegation skills
- Accountability
- Teamwork
- Customer-service skills
- Problem-solving ability
Previous experience working in a busy restaurant environment will be beneficial.
Personal Attributes
Rohloff Group is looking for someone who can lead employees confidently while maintaining professional standards.
The ideal candidate should have high personal standards and demonstrate integrity in their work.
Applicants should be:
- Confident
- Responsible
- Reliable
- Adaptable
- Resilient
- Flexible
- Results-focused
- Commercially aware
- Customer-focused
- Team-oriented
A coaching mindset is also important because the Shift Supervisor will be expected to help employees improve their performance and develop their skills.
Minimum Requirements
Candidates interested in the Shift Supervisor vacancy should meet the following minimum requirements:
Education
Applicants must have a Grade 12 qualification or equivalent.
Work Experience
Candidates must have at least 2 years of supervisory experience.
Experience in the fast-food or quick-service restaurant industry will be an advantage.
Applicants with experience managing restaurant teams, supervising shifts or working in hospitality environments may find this opportunity particularly relevant.
Identification and Background Checks
The successful applicant must have a valid South African ID.
The position also requires a clear credit and criminal record.
Applicants should provide accurate information during the recruitment process and be prepared to undergo any required employment screening.
Availability
The successful candidate must be reliable and contactable.
Because the position is based in a quick-service restaurant, the employee must be willing to work flexible hours, including shifts, weekends and public holidays.
Why This Opportunity May Be Suitable for You
The Shift Supervisor position could be a good opportunity for someone who already has restaurant supervisory experience and wants to continue developing their career in the hospitality and quick-service restaurant sector.
Supervisors gain valuable experience in several areas, including people management, customer service, sales, operations and cost control.
The role can also provide experience that may be useful for future progression into restaurant management positions.
Candidates who enjoy working with people, solving problems and working in fast-paced environments may find this position particularly suitable.
What Applicants Should Highlight on Their CV
When applying for the Rohloff Group Shift Supervisor vacancy, candidates should make sure their CV clearly presents their relevant experience.
Your CV should include your:
- Grade 12 qualification
- Previous supervisory positions
- Restaurant or fast-food experience
- Team leadership experience
- Customer-service experience
- Cash-handling experience
- Staff training experience
- Food-safety knowledge
- Administrative or computer skills
- Availability to work shifts
If you have previously supervised a restaurant team or acted as a team leader, explain your responsibilities and achievements clearly.
Avoid submitting a CV that does not show your relevant supervisory experience.
How to Apply for the Rohloff Group Shift Supervisor Vacancy
Interested and suitably qualified candidates can apply for the Shift Supervisor – Quick Service Restaurant position through the employer’s online recruitment platform.
Applicants should carefully review the job requirements before submitting their applications.
Make sure that your contact information is correct and that your CV is updated.
Your CV should clearly demonstrate why your experience and skills match the requirements of the Shift Supervisor position.
Important Information for Applicants
The employer may update the job profile when business requirements change.
Additional duties may also be assigned to the successful candidate when required by the business.
The role is linked to performance reviews, competency assessments and development plans.
Applicants should therefore be comfortable working in an environment where performance, leadership and operational standards are regularly assessed.
Frequently Asked Questions About the Rohloff Group Shift Supervisor Job
What is the location of the Shift Supervisor vacancy?
The position is based in Oostenberg, Blue Downs, Cape Town, Western Cape.
Is this a full-time job?
Yes. The vacancy is advertised as a full-time position.
What qualification is required?
Applicants need Grade 12 or an equivalent qualification.
How much experience is required?
A minimum of 2 years of supervisory experience is required. Fast-food industry experience is preferred.
Can someone without supervisory experience apply?
The advertised requirements specify at least 2 years of supervisory experience. Candidates who do not meet this requirement may therefore not be suitable for the position.
Will the employee work weekends?
Yes. The successful candidate must be willing to work shifts, weekends and public holidays according to operational requirements.
Is fast-food experience required?
Fast-food experience is preferred, although the key minimum requirement is supervisory experience.
What skills are important for this job?
Leadership, communication, customer service, planning, delegation, accountability, numeracy and teamwork are among the important skills required.
Final Thoughts
The Rohloff Group Shift Supervisor vacancy in Oostenberg, Blue Downs is an opportunity for an experienced supervisor to work in a fast-paced quick-service restaurant environment.
The successful candidate will play an important role in managing restaurant shifts, supporting employees, maintaining customer-service standards, monitoring food quality and safety, controlling costs and helping the restaurant achieve its sales and profitability objectives.
If you have Grade 12, at least two years of supervisory experience, strong leadership skills and the flexibility to work shifts, this opportunity may be worth considering.
Job seekers in Blue Downs, Oostenberg, Cape Town and surrounding areas of the Western Cape who meet the requirements should prepare an updated CV and apply through the employer’s official recruitment process.
Always verify the vacancy details and application requirements before submitting your application.
Job Summary
Position: Shift Supervisor – Quick Service Restaurant
Company: Rohloff Group
Location: Oostenberg, Blue Downs, Cape Town, Western Cape
Employment Type: Full-Time
Minimum Qualification: Grade 12 or equivalent
Experience: Minimum 2 years’ supervisory experience
Industry: Hospitality / Quick Service Restaurant
Work Schedule: Flexible shifts, including weekends and public holidays
Application: Apply through the employer’s online recruitment platform
If you are an experienced supervisor ready to take the next step in your restaurant career, the Rohloff Group Shift Supervisor job could be an opportunity to explore.
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