The Road Traffic Infringement Agency (RTIA) has announced 15 Call Centre Agent vacancies for 2026. The positions are available on a three-year fixed-term contract, offering an opportunity for suitably qualified candidates with Matric and relevant call centre, administration, customer service or data capturing experience.
Successful applicants will earn a salary of R237,453 per annum and will be responsible for assisting members of the public and issuing authorities with AARTO-related enquiries and services.
If you are searching for government jobs in South Africa, the RTIA Call Centre Agent vacancies may be an opportunity to consider.
RTIA Call Centre Agent Vacancies 2026: Job Details
- Employer: Road Traffic Infringement Agency (RTIA)
- Position: Call Centre Agent
- Number of Vacancies: 15
- Reference Number: CCA/RTIA/2026
- Salary: R237,453 per annum
- Salary Level: Level 5
- Contract: Three-year fixed-term contract
- Closing Date: 3 August 2026
RTIA Call Centre Agent Requirements
To be considered for the RTIA Call Centre Agent vacancies, applicants must have:
- A Matric certificate or Grade 12 qualification (NQF Level 4).
- Experience in administration within a support services environment.
- Experience in data capturing.
- Experience in general office support services.
- Previous experience working as a Call Centre Agent.
Skills and Competencies
Applicants should have the following skills:
- Computer literacy.
- Excellent interpersonal skills.
- Good verbal and written communication skills.
- Strong customer service skills.
- Good administrative skills.
- Knowledge of the AARTO Act will be an added advantage.
RTIA Call Centre Agent Responsibilities
Successful candidates will provide call centre services related to the Administrative Adjudication of Road Traffic Offences (AARTO) and assist members of the public and issuing authorities.
The duties may include:
- Answering telephone calls, emails and fax enquiries.
- Escalating enquiries to relevant RTIA departments.
- Advising callers about the status of representations.
- Providing updates regarding instalment applications.
- Assisting with revocation of enforcement order applications.
- Explaining AARTO processes to members of the public.
- Guiding applicants on the correct application forms and supporting documents.
- Providing updates on matters to be tried in court.
- Assisting with driver nomination requests.
- Handling special AARTO elective arrangements.
- Processing documents received through the AARTO fax-to-email facility.
- Acknowledging instalment applications.
- Recording representations and revocation applications on the NCR system.
- Distributing documents to the relevant RTIA sections.
Documents Required to Apply
Applicants must submit a complete application that includes:
- A signed application letter.
- A recent and updated CV.
- A certified copy of your Identity Document (ID).
- Certified copies of your qualifications.
Important: Applications submitted without the required supporting documents may not be considered.
How to Apply for RTIA Call Centre Agent Vacancies
Qualified and interested candidates should submit their applications via email.
Application Email: bukvfh@apply.simplify.hr
Applicants are encouraged to submit their applications as early as possible. Late applications will not be accepted.
RTIA Call Centre Agent Closing Date
The closing date for the RTIA Call Centre Agent vacancies is 3 August 2026.
Job seekers are encouraged to prepare their documents in advance and submit a complete application before the deadline.
RTIA Employment Equity Information
The RTIA is an equal opportunity employer committed to achieving employment equity.
Applications are encouraged from:
- Youth.
- Women.
- People living with disabilities.
Internal candidates who meet the requirements are also encouraged to apply.
Enquiries
For vacancy-related enquiries, applicants can contact:
Ms Allison Shingange
Telephone: 087 287 7993
Mr Mzwakhe Mhlanga
Telephone: 011 763 1103
Important Information for Applicants
Due to the anticipated high volume of applications, RTIA may not acknowledge receipt of individual applications.
Applicants who have not received feedback within three months after the closing date should consider their application unsuccessful.
Final Thoughts
The RTIA Call Centre Agent vacancies 2026 offer an opportunity for candidates with Matric and relevant call centre, administration, customer service and data capturing experience to work within the public sector.
There are 15 positions available, with a salary of R237,453 per annum on a three-year fixed-term contract.
If you meet the minimum requirements, make sure you submit your complete application before the 3 August 2026 closing date.
Apply Now: Send your application to bukvfh@apply.simplify.hr.
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