The Road Traffic Infringement Agency (RTIA) is inviting suitably qualified candidates to apply for 15 Call Centre Agent vacancies on a three-year fixed-term contract.
This opportunity is suitable for candidates with Matric (NQF Level 4) and experience in administration, data capturing, office support or call centre operations.
Job Details
- Position: Call Centre Agent
- Number of Posts: 15
- Employer: Road Traffic Infringement Agency (RTIA)
- Reference Number: CCA\RTIA\2026
- Salary: R237,453 per annum
- Salary Level: 5
- Contract: 3-year fixed-term contract
- Closing Date: 3 August 2026
About the RTIA Call Centre Agent Role
Successful candidates will provide professional customer support to members of the public and stakeholders regarding matters related to the Administrative Adjudication of Road Traffic Offences (AARTO) Act.
The role involves handling telephone calls, emails and fax enquiries while providing accurate information and quality customer service.
Key Responsibilities
The successful candidates may be responsible for:
- Answering incoming telephone calls, emails and fax enquiries.
- Escalating complex enquiries to relevant RTIA departments.
- Assisting with representation application enquiries.
- Responding to instalment application enquiries.
- Providing updates regarding revocation of enforcement order applications.
- Explaining AARTO processes to customers.
- Advising customers about required forms and supporting documents.
- Assisting with election-to-be-tried-in-court enquiries.
- Handling nomination of driver enquiries.
- Processing special arrangements related to AARTO elective options.
- Printing and distributing fax applications received through the AARTO fax-to-email system.
- Acknowledging applications on the National Contraventions Register (NCR).
- Forwarding documents to relevant internal departments for further processing.
Minimum Requirements
Applicants must have:
- Matric Certificate (NQF Level 4).
- Experience in administrative support services.
- Data capturing experience.
- Experience providing general office support.
- Previous Call Centre Agent experience.
Skills and Knowledge
The ideal candidate should have:
- Computer literacy.
- Good interpersonal skills.
- Excellent verbal and written communication skills.
- Strong administrative abilities.
- Attention to detail.
- Customer service skills.
- Ability to work under pressure.
Knowledge of the AARTO Act will be an added advantage.
Salary and Contract
Successful candidates will receive:
- Salary: R237,453 per annum.
- Contract: Three-year fixed-term contract.
- Opportunity to gain public sector experience.
- Practical experience in administration and customer service.
- Professional development opportunities.
Documents Required
Applicants must submit:
- Application letter.
- Updated CV.
- Certified copy of South African ID.
- Certified copies of qualifications.
Incomplete or late applications will not be considered.
Employment Equity
RTIA is an Equal Opportunity Employer and encourages applications from:
- Youth.
- Women.
- Persons living with disabilities.
Internal employees who meet the minimum requirements are also encouraged to apply.
How to Apply for RTIA Call Centre Agent Jobs 2026
Interested and suitably qualified applicants must submit their applications via email to:
Make sure that all required supporting documents are attached before submitting your application.
Enquiries
For more information about the position, contact:
Ms Allison Shingange: (087) 287 7993
Mr Mzwakhe Mhlanga: (011) 763 1103
Closing Date
3 August 2026
Applicants who do not receive feedback within three months after the closing date should consider their applications unsuccessful.
Important
Before applying, ensure that you meet all the minimum requirements and that your application includes all required documents. Use the correct reference number CCA\RTIA\2026 when applying.
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