AVBOB is hiring for 9 Clerk vacancies in its Contact Centre Department. If you have experience in the life insurance industry, strong customer service skills, and the required FAIS credits, you may be eligible to apply for these permanent positions.
These AVBOB Clerk jobs are suitable for experienced candidates who understand life insurance policy administration and enjoy assisting clients with policy-related enquiries.
AVBOB Clerk Vacancies 2026 – Job Details
- Company: AVBOB
- Position: Clerk
- Department: Contact Centre
- Number of Vacancies: 9
- Employment Type: Permanent
- Industry: Life Insurance / Financial Services
- Minimum Qualification: Grade 12 (Matric)
- FAIS Requirement: 140 Long-Term FAIS Credits
- Experience Required: At least 3 years in the Life Insurance Industry
- RE5 Qualification: An added advantage
About the AVBOB Clerk Jobs
The successful candidates will join AVBOB’s Contact Centre team and provide professional assistance to policyholders. The role involves handling customer enquiries, processing policy servicing requests, updating policy information, and assisting clients with various life insurance-related matters.
Candidates appointed to these positions should be customer-focused, organised, detail-oriented, and able to work independently while following company policies and regulatory requirements.
Duties and Responsibilities
The AVBOB Clerk will be responsible for a range of customer service and administrative duties, which may include:
- Handling telephone enquiries from policyholders.
- Assisting clients with life insurance policy queries.
- Processing new business requirements.
- Following up on outstanding policy applications.
- Providing claims enquiry numbers to branches.
- Following up on unpaid claims and outstanding documentation.
- Referring potential clients to the relevant department.
- Providing feedback regarding outstanding accounts and refunds.
- Following up on unpaid premiums and missed payments.
- Assisting with incorrect premium deductions.
- Processing policy servicing requests.
- Adding or removing insured members and dependants.
- Updating child benefits on policies.
- Processing policy reinstatements.
- Applying inflation increases where applicable.
- Processing paid-up policy amendments.
- Handling cession requests.
- Processing stop-payment requests.
- Updating payment methods.
- Providing policy information and policy values to clients.
- Issuing policy documents to authorised clients or brokers.
- Maintaining accurate client records.
- Updating internal systems with relevant policy information.
- Handling policy administration enquiries.
- Following company procedures and customer service standards.
- Ensuring compliance with FAIS requirements and company regulations.
- Verifying legal and compliance documentation.
- Providing professional support to policyholders.
AVBOB Clerk Vacancies – Minimum Requirements
To be considered for these Clerk vacancies, applicants should meet the following requirements:
- Grade 12 (Matric).
- 140 Long-Term FAIS Credits.
- At least 3 years of experience in the Life Insurance Industry.
- Experience in a client service or policy maintenance environment.
- RE5 qualification will be an added advantage.
- Ability to work independently.
- Strong sense of responsibility.
- Good verbal and written communication skills.
- Excellent interpersonal skills.
- Analytical and problem-solving skills.
- Strong customer service orientation.
- Good administrative and organisational skills.
Skills Required
Applicants should have excellent customer service and communication skills. The ability to work accurately with confidential client information is also important.
Additional skills that may be beneficial include:
- Computer literacy.
- Attention to detail.
- Time management.
- Problem-solving.
- Ability to work under pressure.
- Strong organisational skills.
- Professional communication.
- Policy administration knowledge.
- Ability to maintain accurate records.
Who Should Apply for the AVBOB Clerk Vacancies?
These positions may be suitable for candidates who:
- Have experience in the life insurance industry.
- Hold 140 Long-Term FAIS Credits.
- Have experience in policy administration.
- Enjoy assisting customers and resolving queries.
- Have strong administrative skills.
- Can communicate professionally with clients.
- Are organised and detail-oriented.
- Can work independently.
- Want to develop a long-term career in the financial services or insurance sector.
How to Prepare Your Application
Before applying for the AVBOB Clerk vacancies, make sure your CV is up to date. Your CV should clearly highlight your relevant experience and qualifications.
Make sure you:
- Update your employment history.
- Clearly mention your life insurance industry experience.
- Include your 140 Long-Term FAIS Credits.
- Add your RE5 qualification if applicable.
- Highlight your customer service and policy administration experience.
- Check that your contact details are correct.
- Review your CV for spelling and grammar errors.
How to Apply for AVBOB Clerk Vacancies
Interested applicants who meet the minimum requirements should apply through the official AVBOB recruitment platform or the official vacancy advertisement.
When applying, ensure that you follow all application instructions and submit the required documents before the closing date.
Important: Always verify the vacancy details, closing date, and application process on the official AVBOB recruitment platform before submitting your application.
Final Thoughts
The AVBOB Clerk Vacancies 2026 provide an opportunity for experienced life insurance professionals to join the company’s Contact Centre team. With 9 permanent Clerk positions available, qualified candidates with the required FAIS credits and industry experience are encouraged to consider this opportunity.
If you meet the requirements and have a passion for customer service and life insurance administration, prepare your CV and submit your application through the official recruitment channel.
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