CBRE Excellerate Call Centre Agent Job 2026 in Johannesburg – Apply Before 10 September

Are you looking for a Call Centre Agent job in Johannesburg? CBRE Excellerate is inviting suitably qualified candidates to apply for a permanent Call Centre Agent position in Johannesburg, Gauteng.

The vacancy is suited to candidates with Matric and relevant call centre or customer service experience who are confident communicating with clients, tenants, technicians, suppliers and internal teams.

The position was posted on 7 September 2026, with applications closing on 10 September 2026. Job seekers interested in the opportunity are encouraged to apply before the closing date.

CBRE Excellerate Call Centre Agent Job 2026

The Call Centre Agent will be responsible for delivering client service through both inbound and outbound calls.

The successful candidate will work within established procedures, productivity requirements and quality standards. The role requires someone who can handle queries quickly and efficiently while maintaining a high level of customer service.

The position also involves administrative responsibilities, processing documentation, creating job cards and purchase orders, communicating with service providers and following up on outstanding requests.

According to the vacancy information, the successful employee will be individually accountable for achieving results through their own efforts.

Job Details

• Company: CBRE Excellerate
• Position: Call Centre Agent
• Location: Johannesburg, Gauteng
• Job Type: Permanent
• Experience Level: Entry Level
• Industry: Real Estate
• Functional Area: Customer Service
• Posted: 7 September 2026
• Closing Date: 10 September 2026

What Does a CBRE Excellerate Call Centre Agent Do?

This is more than a traditional telephone-based customer service position.

The Call Centre Agent will be expected to manage incoming requests, make outbound calls and ensure that client and tenant queries are dealt with efficiently.

The role also requires the employee to coordinate information between different parties, including facilities managers, technicians, suppliers, vendors, tenants and clients.

One of the important responsibilities is ensuring that requests are correctly captured and followed through until the required action has been completed.

The successful candidate must therefore be organised, accurate and able to communicate effectively with different people.

Main Duties and Responsibilities

The Call Centre Agent will be responsible for a range of customer service and administrative duties.

Attend to Calls and Requests

The employee will attend to calls and requests directed through the call centre.

The vacancy states that the call centre operates from 00:00 to 23:59, meaning the role involves supporting requests received throughout the day.

Fast and efficient handling of queries is an important part of the position.

Generate and Assign Job Cards

The successful candidate will assign and generate job cards for clients, technicians and suppliers.

Accurate job-card processing is important because these documents help coordinate work and ensure that the appropriate people receive the required information.

Communicate With Facilities Managers

The Call Centre Agent will communicate with Facilities Managers regarding calls and requests.

This requires clear communication and accurate transfer of information so that issues can be addressed appropriately.

Follow Up on Job Cards

The successful candidate will be required to follow up with clients, tenants and technicians regarding job cards that have been issued.

This means the employee must keep track of outstanding requests and ensure that communication takes place when necessary.

Create Purchase Orders

Another important responsibility is creating purchase orders accurately by processing them on the company’s systems.

Attention to detail is particularly important when performing this task because inaccurate information could affect the processing of supplier-related documentation.

Share Purchase Orders With Service Providers

The employee will also share purchase orders with relevant service providers.

This forms part of the administrative and coordination responsibilities of the role.

Handle Vendor, Tenant and Supplier Queries

The Call Centre Agent will deal with queries from vendors, tenants and suppliers.

The vacancy emphasises the importance of handling these queries quickly and efficiently while maintaining a high level of service.

Maintain Administration and Filing

The successful candidate will maintain the administration and filing system for documentation.

Good organisational skills are therefore important for keeping records properly managed and ensuring that information can be accessed when required.

Facilitate the Flow of Documentation

The role also involves facilitating the smooth flow of documentation between company offices.

This requires accuracy, organisation and effective communication.

Provide Reception Duties

The Call Centre Agent may also be required to provide reception duties as part of the position.

Requirements for the CBRE Excellerate Call Centre Agent Vacancy

Job seekers interested in this opportunity should carefully review the requirements before applying.

Matric

A Matric qualification is required for the position.

Applicants should ensure that their application clearly reflects their educational qualifications.

Relevant Experience

The vacancy lists 3–5 years of relevant experience.

Although the position is classified as entry level in the job listing, applicants should take note that relevant experience is specifically requested.

Candidates with experience in customer service, call centre environments, administration or related functions may find their background relevant to the responsibilities described in the vacancy.

Skills Required

The position requires a combination of customer service, administrative and organisational skills.

The listed skills include:

• Time management
• Attention to detail
• Accuracy when processing information
• Meeting deadlines
• Interpersonal skills
• Reconciliations
• Administration
• Telephony
• Customer service

These skills are important because the Call Centre Agent will need to manage multiple requests while ensuring that information is processed correctly.

Knowledge Required

Applicants should be computer literate, including knowledge of Microsoft Office.

The vacancy also refers to technical knowledge as part of the requirements.

Computer skills are particularly useful for a position involving job cards, purchase orders, documentation, reporting and administrative systems.

Competencies Required

CBRE Excellerate is looking for candidates who can demonstrate several workplace competencies.

These include:

• Problem-solving and decision-making
• Teamwork and cooperation
• Self-confidence
• Communication
• Resilience
• Initiative
• Compliance
• Drive and productivity
• A methodical approach

These competencies reflect the need for someone who can work independently while still cooperating with different departments and external stakeholders.

Who Will the Call Centre Agent Work With?

The Call Centre Agent will interact with both internal and external stakeholders.

Internal Relationships

The role interfaces with:

• Procurement
• ICT
• Accounts Payable
• Facilities Managers
• Property Management staff

External Relationships

The employee will also communicate with:

• Clients
• Tenants
• Customers
• Vendors

Because the role involves such a broad range of contacts, strong communication and interpersonal skills are important.

What Are the Main Drivers of the Role?

The vacancy identifies three major drivers of work volume:

Client Service Delivery:
The employee must ensure that clients and other stakeholders receive appropriate assistance.

Personal Effectiveness:
The employee is expected to manage their responsibilities efficiently and contribute through their own efforts.

Quality Assurance:
Accuracy and quality are important when processing requests, documentation, job cards and purchase orders.

Decision-Making Responsibilities

The successful candidate will work independently within a broad framework of existing company policies and guidelines.

The role involves fast and efficient handling of queries and requires the employee to know when more complicated matters should be escalated.

The employee will also be expected to ensure that complex queries are escalated appropriately and resolved.

This means applicants should be comfortable making decisions within established procedures while recognising situations that require additional support.

What Type of Candidate Would Suit This Job?

The ideal candidate should be comfortable working in a busy customer service environment.

You should be able to communicate clearly, listen to customers and respond to queries professionally.

Organisation is also important because the position involves job cards, purchase orders, filing, documentation and follow-ups.

Accuracy is another key requirement. Small errors when processing information can affect communication between clients, technicians and suppliers.

A suitable candidate should also be able to manage deadlines, work with different teams and remain professional when dealing with challenging queries.

How to Prepare Your Application

Before applying for the CBRE Excellerate Call Centre Agent vacancy, make sure your CV is updated.

Your CV should clearly highlight:

• Your Matric qualification
• Your relevant work experience
• Customer service experience
• Call centre or telephony experience
• Administrative skills
• Microsoft Office skills
• Communication abilities
• Problem-solving experience
• Ability to work with deadlines

Where possible, describe your previous responsibilities rather than simply listing job titles.

For example, if you previously handled customer enquiries, processed documentation, managed telephone calls or followed up on service requests, make sure these responsibilities are clearly reflected in your CV.

Important Information for Job Seekers

Applicants should carefully check the vacancy requirements before submitting an application.

The closing date is 10 September 2026, so candidates should not wait until the final day if they are interested in the position.

Make sure that your application contains accurate information and that your CV reflects your relevant qualifications, experience and skills.

How to Apply for the CBRE Excellerate Call Centre Agent Job

Interested candidates should submit their application through the recruitment platform where the vacancy is advertised.

Vacancy Summary

Position: Call Centre Agent
Company: CBRE Excellerate
Location: Johannesburg, Gauteng
Employment Type: Permanent
Experience: 3–5 years relevant experience
Education: Matric
Industry: Real Estate
Functional Area: Customer Service
Closing Date: 10 September 2026

Final Thoughts

The CBRE Excellerate Call Centre Agent vacancy in Johannesburg offers an opportunity for candidates interested in customer service, call centre operations and administration.

The successful candidate will be responsible for handling calls and requests, generating job cards, communicating with facilities managers, following up with clients and technicians, processing purchase orders and maintaining documentation.

The position requires Matric, 3–5 years of relevant experience, computer literacy and strong customer service and communication skills.

Candidates should also be organised, accurate, resilient and capable of solving problems while working within company procedures.

If your background matches the requirements and you are interested in building your career with CBRE Excellerate, make sure you submit your application before the 10 September 2026 closing date.

Good luck to everyone applying!