FNB Call Centre Agent Jobs 2026: Apply Before 22 October
Are you looking for a call centre job in South Africa? First National Bank (FNB) is inviting qualified candidates to apply for a Call Centre Agent position in Randburg, Gauteng. This full-time opportunity is aimed at individuals with customer service experience in the financial services industry who can assist customers, resolve complaints and provide professional support.
The FNB Call Centre Agent vacancy offers an opportunity to work within the bank’s Commercial National Sales and Service team. Successful candidates will be expected to handle customer enquiries, follow up on outstanding matters, maintain service standards and comply with the bank’s policies and procedures.
If you have Grade 12, an NQF Level 5 qualification and at least one year of call centre or customer service experience in the financial services industry, this opportunity may be worth considering.
The closing date is 22 October 2026. Interested applicants should review the requirements carefully and submit their applications through the official FirstRand recruitment platform before the deadline.
Visit seta-services.co.za for more South African job opportunities, learnerships, internships and career updates.
FNB Call Centre Agent Vacancy 2026: Job Overview
Before applying, it is important to understand the details of the position and the qualifications required.
- Job title: Call Centre Agent
- Company: First National Bank (FNB)
- Department: Commercial National Sales and Service
- Job location: Randburg, Gauteng
- Job type: Full-time
- Industry: Banking and Financial Services
- Minimum qualification: Grade 12 (Matric) and an NQF Level 5 qualification
- Work experience: At least one year in call centre or customer service within the financial services industry
- Job reference number: R52037
- Closing date: 22 October 2026
- Salary: Not specified in the supplied vacancy information
- Application method: Online application
Applicants should confirm the latest information on the official recruitment page before submitting their applications.
About First National Bank (FNB)
First National Bank is a well-known financial services brand in South Africa and forms part of the FirstRand Group.
The bank provides a range of financial products and services to individual customers and businesses. Customer service is an important part of its operations because customers regularly need assistance with banking enquiries, account-related matters, service requests and other financial services.
The advertised Call Centre Agent position falls within the Commercial National Sales and Service team. The successful candidate will help customers obtain the information and assistance they need while ensuring that enquiries are handled professionally.
This position may suit someone who enjoys communicating with people, solving problems and working in a structured customer service environment.
Applicants should remember that this is an experienced customer service position rather than an entry-level opportunity with no experience requirements.
Minimum Requirements for the FNB Call Centre Agent Job
Candidates interested in applying should ensure that they meet the minimum requirements stated in the vacancy advertisement.
1. Grade 12 or Matric Certificate
Applicants must have a Grade 12 certificate or Matric qualification.
Your educational information should be accurately reflected in your CV and application. If you have additional qualifications, include them where relevant.
2. NQF Level 5 Qualification
The vacancy requires an NQF Level 5 qualification in addition to Matric.
Applicants should ensure that their qualification meets the requirement specified by the employer. If you are uncertain whether your qualification is suitable, consult the official vacancy advertisement or the recruitment team before applying.
3. At Least One Year of Relevant Experience
Candidates must have a minimum of one year of call centre or customer service experience within the financial services industry.
Relevant experience may include handling customer enquiries, responding to complaints, following up on service requests and communicating with customers about outstanding matters.
Applicants should clearly explain their previous responsibilities in their CV. Include accurate information about your employment history and the type of customer service work you performed.
Important: Meeting the minimum requirements does not guarantee employment. FNB will assess applications according to its recruitment criteria and the needs of the business.
Duties and Responsibilities of an FNB Call Centre Agent
The successful candidate will be responsible for supporting customers and helping the team deliver efficient, professional service.
The duties described in the supplied vacancy information include the following.
1. Handling Customer Enquiries
The Call Centre Agent will respond to customer enquiries received through different communication channels, including telephone calls, emails and live chat.
The employee must listen carefully, understand the customer’s concern and provide accurate information.
Good communication is important because customers may contact the bank for assistance with different issues.
2. Resolving Customer Complaints
Customer complaints must be handled professionally and appropriately.
The successful candidate will need to understand the problem, investigate the available information and work towards a suitable resolution.
Where an issue cannot be resolved directly, it may need to be referred to the appropriate department for further investigation.
3. Following Up on Outstanding Matters
Some customer enquiries may require additional information or assistance from other departments.
The Call Centre Agent must follow up on unresolved matters and ensure that the appropriate steps are taken.
This responsibility requires attention to detail, organisation and the ability to manage several tasks.
4. Making Outbound Calls
The position may involve contacting customers to request outstanding documents or follow up on incomplete enquiries.
Applicants should be comfortable speaking to customers over the telephone and communicating information clearly.
Professional telephone etiquette is important when dealing with customers and representing the bank.
5. Meeting Service-Level Agreements
The successful candidate will be expected to work according to applicable service-level agreements (SLAs).
This means handling enquiries within the required timeframes while maintaining appropriate service standards.
Employees must manage their workloads effectively and ensure that customers receive the necessary assistance.
6. Following Compliance and Governance Procedures
Working in financial services requires employees to follow the relevant policies, procedures and compliance requirements.
The Call Centre Agent must handle information responsibly, follow established processes and escalate potential risks through the appropriate channels.
Accuracy and professionalism are particularly important when dealing with financial services customers.
7. Managing Daily Tasks and Work Schedules
The employee must follow assigned schedules and organise daily activities to support efficient service delivery.
Good time management can help ensure that customer enquiries are handled appropriately and that outstanding matters receive attention.
8. Working With Other Team Members
The position requires collaboration with colleagues and other departments.
Working together can help the team resolve complicated enquiries, share relevant information and improve the customer experience.
Applicants who can work well with others and communicate professionally may be well suited to this type of role.
Skills and Competencies Required
In addition to the stated educational and experience requirements, candidates should demonstrate skills relevant to customer service and banking operations.
These include:
- Communication skills: The ability to communicate clearly with customers through telephone calls, email and other channels.
- Customer service: A commitment to assisting customers professionally and respectfully.
- Problem-solving: The ability to understand customer concerns and identify appropriate solutions.
- Analytical thinking: The ability to assess information and determine the next steps when handling enquiries.
- Attention to detail: The ability to record information accurately and follow procedures.
- Complaint handling: The ability to remain professional when dealing with dissatisfied customers.
- Teamwork: The ability to collaborate with colleagues and other departments.
- Time management: The ability to organise tasks and follow up on outstanding matters.
- Compliance awareness: An understanding of the importance of following policies and escalating potential risks.
Candidates should use their CVs to demonstrate these skills through their qualifications, previous work experience and responsibilities.
Benefits of Working at FNB
According to the supplied vacancy information, FNB offers a working environment that encourages innovation, collaboration and personal and professional development.
Working in a banking environment may also provide exposure to customer service processes, financial services operations and professional workplace standards.
However, the supplied advert does not specify the salary, detailed benefits package or any additional allowances for this particular position.
Applicants should therefore avoid assuming that a particular salary or benefit is guaranteed. For accurate information about remuneration and employment conditions, consult the official vacancy advertisement or contact the recruitment team.
How to Apply for the FNB Call Centre Agent Vacancy 2026
Interested and suitably qualified candidates should apply online through the official FirstRand recruitment platform.
Follow these steps to submit your application.
Step 1: Open the official application page
Use the application link below to access the advertised Call Centre Agent vacancy.
Step 2: Read the vacancy requirements
Carefully review the job description, qualifications, experience requirements and other information provided by the employer.
Step 3: Prepare your CV
Update your CV to include your educational qualifications, relevant work experience, skills and contact details.
Make sure that your CV clearly demonstrates your customer service or call centre experience within the financial services industry.
Step 4: Complete the online application
Follow the instructions on the recruitment platform and provide the requested information.
Ensure that all information is accurate and complete before proceeding.
Step 5: Review your application
Check your qualifications, employment history and contact details before submitting your application.
Step 6: Submit before the closing date
Complete the application process before 22 October 2026. Do not wait until the final day in case you experience technical difficulties.
Official FNB Call Centre Agent Application Link
Apply online here: https://firstrand.wd3.myworkdayjobs.com/en-US/FRB/job/Randburg/Call-Centre-Agent_R52037/apply/autofillWithResume?q=CALL
Applicants should use the official recruitment platform and follow the instructions provided there.
FNB Call Centre Agent Closing Date
The closing date for the advertised Call Centre Agent position is 22 October 2026.
Candidates who meet the minimum requirements should submit their applications before the deadline.
Because recruitment information can change, applicants should check the official application page to confirm that the vacancy is still open and that the advertised details remain current.
Employment Equity and Recruitment Information
The supplied vacancy information states that appointments will be made in line with the FirstRand Group’s Employment Equity Plan.
It also indicates support for the recruitment and advancement of people with disabilities.
Where disability information is requested, applicants should follow the instructions on the official application platform. Any information provided should be handled in accordance with applicable legal requirements and the employer’s procedures.
Candidates should ensure that they provide accurate information throughout the recruitment process.
Important Information Before You Apply
Before submitting your application for the FNB Call Centre Agent job, make sure that you understand the following:
- The position is based in Randburg, Gauteng.
- The job is advertised as a full-time position.
- Grade 12 or Matric is required.
- An NQF Level 5 qualification is required.
- At least one year of call centre or customer service experience in financial services is required.
- The closing date is 22 October 2026.
- The supplied vacancy information does not specify a salary.
- Applications should be submitted through the official FirstRand recruitment platform.
This vacancy is particularly relevant to candidates who already have experience in customer service within the financial services industry.
If you do not meet the experience or qualification requirements, continue looking for other opportunities that match your current qualifications and career goals.
Final Thoughts: Apply for the FNB Call Centre Agent Job
The FNB Call Centre Agent vacancy in Randburg presents an opportunity for suitably qualified and experienced candidates who want to work in the banking and financial services industry.
The role involves handling customer enquiries, resolving complaints, following up on outstanding matters and supporting the Commercial National Sales and Service team.
If you have Matric, an NQF Level 5 qualification and at least one year of relevant financial services customer service experience, review the official vacancy information and submit your application before the closing date.
Closing date: 22 October 2026.
Visit seta-services.co.za regularly for more job vacancies, learnership programmes, internships, government opportunities and career information across South Africa.
Disclaimer: This article is intended to share job opportunity information. The employer’s official recruitment platform is the primary source for the vacancy requirements, application process and any changes to the advertised position. Applicants should never pay a recruitment fee to secure a job.
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