Are you looking for a customer service job in Cape Town? The Shoprite Group is currently recruiting a Customer Service Assistant (Temp) for its customer service department in Brackenfell, Western Cape. This fixed-term contract opportunity is ideal for individuals with customer service experience who are passionate about helping customers, solving problems, and delivering excellent service.
If you have strong communication skills and enjoy working with people, this could be your chance to join one of Africa’s leading retail companies.
About Shoprite Group
Shoprite is Africa’s largest retail group, serving millions of customers through well-known brands such as Shoprite, Checkers, Usave, Checkers Hyper, LiquorShop, and Petshop Science. The company is committed to providing exceptional customer service while creating employment and career growth opportunities for South Africans.
Customer Service Assistant (Temp) Vacancy Details
Position: Customer Service Assistant (Temp)
Company: Shoprite Group
Reference Number: SHO260602-3
Location: Brackenfell, Cape Town, Western Cape
Employment Type: Fixed-Term Contract
Department: Customer Service
Closing Date: 26 June 2026
Job Purpose
The Customer Service Assistant will support Shoprite customers by responding to queries, resolving concerns, and providing accurate information about products and services. The successful candidate will help ensure every customer interaction is professional, efficient, and positive.
Key Responsibilities
Customer Support
- Answer customer calls and enquiries
- Provide accurate product and service information
- Resolve customer concerns professionally
- Deliver exceptional customer service experiences
Complaint Resolution
- Investigate and resolve customer complaints
- Escalate complex issues when required
- Monitor customer requests and follow up on progress
- Keep customers informed throughout the resolution process
Administrative Duties
- Capture customer information accurately
- Maintain customer records on company systems
- Follow company policies and procedures
- Meet customer service performance standards
Team Collaboration
- Work closely with colleagues to improve service delivery
- Assist team members when needed
- Support customer retention and satisfaction initiatives
Minimum Requirements
To qualify for this Shoprite vacancy, applicants must have:
- Grade 12 (Matric)
- 1–3 years of customer service experience
- Experience working in a customer-facing environment
- Computer literacy
- Microsoft Office 365 proficiency
- Strong verbal and written communication skills
Advantageous Qualifications and Experience
The following will be beneficial:
- Diploma or Degree in Communications
- Customer Service or Contact Centre training
- Retail industry experience
- Call centre experience
Required Skills and Competencies
Successful candidates should demonstrate:
- Excellent customer service skills
- Active listening and communication abilities
- Problem-solving skills
- Attention to detail
- Teamwork and collaboration
- Reliability and accountability
- Time management skills
- Professionalism under pressure
Working Hours
This position follows a 40-hour work week and may include:
- Weekday shifts
- Weekend work
- Public holiday shifts
- Rotational schedules based on operational requirements
Why Work for Shoprite?
Working for Shoprite offers numerous benefits, including:
- Exposure to one of Africa’s leading retailers
- Valuable customer service experience
- Career development opportunities
- Ongoing learning and training
- A diverse and inclusive workplace culture
How to Apply
Interested candidates should apply through the official Shoprite Careers platform before the closing date.
Required Documents
- Updated CV
- Certified South African ID Copy
- Matric Certificate
- Relevant Qualifications (if applicable)
- Contactable References
Conclusion
The Shoprite Customer Service Assistant (Temp) Vacancy 2026 in Brackenfell presents an excellent opportunity for job seekers with customer service experience to join a respected retail leader. If you are customer-focused, professional, and eager to grow your career in retail customer support, submit your application before 26 June 2026.
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