Rosebank College Call Centre Agent Vacancy 2026: Apply for Permanent Student Recruitment Jobs in Johannesburg

Are you looking for a permanent call centre job in Johannesburg? Rosebank College is currently inviting applications for a Call Centre Agent vacancy at its Johannesburg campus. This exciting opportunity is ideal for candidates with a Matric certificate, sales experience, and excellent communication skills who are passionate about helping students achieve their educational goals.

As one of South Africa’s leading private higher education institutions, Rosebank College offers a professional working environment, career growth opportunities, and the chance to make a meaningful impact on the lives of prospective students.

If you enjoy customer service, sales, and student support, this could be the perfect opportunity to build a rewarding career in the education sector.

About Rosebank College

Rosebank College is part of The Independent Institute of Education (IIE), a respected private higher education provider in South Africa. The institution operates under the ADvTECH Group, one of Africa’s largest private education companies.

Over the years, Rosebank College has expanded significantly and now serves more than 30,000 students across multiple campuses nationwide. The institution is known for providing quality education, industry-relevant qualifications, and career-focused learning programmes that prepare students for the workplace.

Through its commitment to academic excellence and student success, Rosebank College continues to be one of the most recognised names in South African higher education.

Call Centre Agent Vacancy Overview

Position: Call Centre Agent
Company: Rosebank College (ADvTECH Group)
Location: Johannesburg, Gauteng
Employment Type: Permanent
Industry: Higher Education
Department: Student Recruitment and Sales
Experience Level: Entry-Level to Junior
Application Status: Open

This role focuses on recruiting prospective students, providing information about academic programmes, and supporting applicants throughout the enrolment process.

Purpose of the Call Centre Agent Role

The primary purpose of this position is to increase student enrolments by engaging with prospective students, parents, and referral networks through professional telephonic consultations.

The successful candidate will act as a brand ambassador for Rosebank College by helping potential students understand available study opportunities and career pathways.

This role requires a confident communicator who can build relationships, answer questions, and guide prospective students through the application process.

Key Responsibilities

The successful applicant will perform a variety of recruitment, sales, and customer service duties.

Student Recruitment

Key responsibilities include:

• Contacting prospective students from marketing-generated leads.
• Promoting Rosebank College qualifications and programmes.
• Conducting recruitment consultations over the phone.
• Assisting students with programme selection.
• Explaining admission requirements and application procedures.
• Encouraging students to complete applications.

Lead Generation and Follow-Up

The Call Centre Agent will also:

• Follow up on inactive leads.
• Contact previous enquiries.
• Engage with current students for referral opportunities.
• Contact parents regarding potential sibling enrolments.
• Build and maintain a strong pipeline of prospective students.

Customer Service and Student Support

Responsibilities include:

• Answering questions regarding courses and study options.
• Addressing concerns and objections professionally.
• Providing accurate information about programmes.
• Maintaining positive relationships with prospective students.

Database Administration

The successful candidate will:

• Capture student information accurately.
• Update records on the student database.
• Ensure all interactions are properly documented.
• Maintain data integrity and confidentiality.

Minimum Requirements

To be considered for this opportunity, applicants must meet the following minimum requirements:

Educational Qualification

• Grade 12 (Matric) or NQF Level 4 qualification.

Experience

• Minimum of one year sales experience.
• Previous customer service experience will be advantageous.
• Call centre experience is beneficial but not essential.

Added Advantage

Candidates with a sales-related qualification may have an advantage during the selection process.

Skills and Competencies Required

Rosebank College is seeking motivated individuals with strong interpersonal and communication abilities.

Communication Skills

Candidates should possess:

• Excellent verbal communication skills.
• Strong telephone etiquette.
• Active listening skills.
• Professional presentation abilities.

Sales Skills

The successful applicant should demonstrate:

• Confidence when engaging with customers.
• Persuasive communication techniques.
• Ability to achieve recruitment targets.
• Strong relationship-building capabilities.

Customer Service Skills

Applicants should be able to:

• Deliver exceptional customer service.
• Respond professionally to enquiries.
• Build trust with prospective students.
• Handle difficult conversations positively.

Personal Attributes

Ideal candidates should be:

• Goal-oriented.
• Self-motivated.
• Organized and detail-focused.
• Adaptable to changing priorities.
• Able to work independently and within a team.

Why Work at Rosebank College?

Working for Rosebank College offers numerous professional benefits.

Career Development Opportunities

Employees gain valuable experience in:

• Student recruitment
• Education sales
• Customer relationship management
• Higher education administration

Exposure to the Education Sector

This role provides an opportunity to work within one of South Africa’s most respected educational institutions.

Professional Working Environment

Rosebank College promotes a culture of excellence, teamwork, innovation, and continuous improvement.

Permanent Employment

Unlike temporary contracts, this permanent position provides long-term career stability and growth opportunities.

Who Should Apply?

This vacancy is ideal for:

• Matriculants with sales experience.
• Customer service professionals.
• Call centre agents seeking career growth.
• Individuals interested in education careers.
• Sales consultants looking to enter the higher education sector.
• Job seekers looking for permanent employment in Johannesburg.

Employment Equity

Rosebank College is committed to Employment Equity and transformation. Preference may be given to suitably qualified candidates from designated groups in accordance with the institution’s Employment Equity Plan.

How to Apply for the Rosebank College Call Centre Agent Vacancy

Interested applicants should submit their applications through the official Rosebank College or ADvTECH careers platform.

Before applying, ensure you have:

• An updated CV.
• Matric certificate.
• Proof of relevant sales experience.
• Any additional qualifications or training certificates.

Applicants are encouraged to submit complete and accurate information to improve their chances of being shortlisted.

Why This Opportunity Matters

The Call Centre Agent position is more than just a sales role. It provides an opportunity to help students make informed decisions about their education and future careers.

Every successful consultation could help a student access quality education and improve their future employment prospects. For this reason, the role combines customer service, sales, and educational guidance in a meaningful and rewarding way.

Final Thoughts

The Rosebank College Call Centre Agent Vacancy 2026 offers an excellent opportunity for motivated individuals seeking permanent employment in Johannesburg. With a focus on student recruitment, relationship building, and customer service excellence, this role provides valuable experience within South Africa’s growing private education sector.

If you have Matric, at least one year of sales experience, and strong communication skills, this could be your chance to join a respected institution and build a successful long-term career.

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